Privacy policy

PRIVACY POLICY

Last updated: January 10, 2026

PadelDrip operates this store and website to provide you with a curated shopping experience (the "Services"). PadelDrip is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our store.

1. Personal Information We Collect

We collect information that identifies or can reasonably be linked to you. This includes:

• Contact Details: Name, billing address, shipping address, phone number, and email address.
• Financial Information: Payment card details and transaction details (processed securely via Shopify).
• Account & Usage Information: Login credentials, IP address, device type, and how you interact with our site.

2. How We Use Your Information

We use your data to fulfil orders (process payments and arrange Royal Mail shipping), provide customer support, and, if you opt-in, send you updates on new PadelDrip drops and London events.

3. International Transfers & Shopify

As we are powered by Shopify, your data may be processed outside of the UK or EEA. We ensure that recognized transfer mechanisms, such as Standard Contractual Clauses, are in place to protect your data.

4. Your Rights (UK & GDPR)

If you reside in the UK or EEA, you have the right to access, correct, or delete the personal information we hold about you. You may also withdraw your consent for marketing at any time by clicking "unsubscribe" in our emails.

5. Security & Retention

We retain your information only as long as necessary to provide our Services or comply with legal obligations. While we use industry-standard protections, please remember that no transmission over the internet is 100% secure.

6. Complaints

If you have concerns about how we handle your data, please contact us at contact@padeldrip.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

7. Contact Us

For any questions regarding your privacy, please contact the team:

Email: contact@padeldrip.com
Address: 10-16 Tiller Rd, London E14 8PX

General

Do you offer customisation options?

While we don't currently offer full customisation, we do have a variety of styles and colours in the pipeline. We're always exploring new customisation options and will update our customers as soon as they're available.

What materials do you use in your clothing?

We use high-quality, breathable fabrics that are designed to keep you cool and comfortable during your game. Our materials are also moisture-wicking and quick-drying.

Are your products suitable for all levels of players?

Yes, our products are suitable for players of all levels. Whether you're a beginner or a seasoned pro, we have something for everyone.

How do I care for my padel apparel?

Please refer to the care label on your garment for specific washing instructions. Generally, we recommend machine washing on a cold cycle and air drying.

Do you offer a size guide?

Yes, we provide a detailed size guide on our website. Please refer to it for accurate measurements.

What are your plans for future product launches?

We are constantly working on new and exciting products. Stay tuned for updates on our latest releases.

Can't find what you are looking for?

Please feel free to contact us via email with your questions and we will respond shortly after.