Privacy policy

PRIVACY POLICY

Last updated: January 10, 2026

PadelDrip operates this store and website to provide you with a curated shopping experience (the "Services"). PadelDrip is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our store.

1. Personal Information We Collect

We collect information that identifies or can reasonably be linked to you. This includes:

  • Contact Details: Name, billing address, shipping address, phone number, and email address.

  • Financial Information: Payment card details and transaction details (processed securely via Shopify).

  • Account & Usage Information: Login credentials, IP address, device type, and how you interact with our site.

2. How We Use Your Information

We use your data to:

  • Fulfil Orders: Process payments, arrange shipping (via Royal Mail), and handle returns.

  • Marketing: Send updates on new "Drops" or local London Padel events (only if you opt-in).

  • Security: Detect and prevent fraudulent activity to keep the Collective safe.

3. International Transfers & Shopify

As we are powered by Shopify, your data may be processed outside of the UK or EEA (e.g., in Canada or the USA). We ensure that recognised transfer mechanisms, such as Standard Contractual Clauses, are in place to protect your data.

4. Your Rights (UK & GDPR)

If you reside in the UK or EEA, you have the following rights:

  • Access & Portability: Request a copy of the data we hold.

  • Correction & Deletion: Request that we update or erase your personal information.

  • Withdraw Consent: Unsubscribe from marketing at any time.

5. Cookies

We use cookies to improve your site experience and remember your cart. You can manage cookie settings through your browser, though some features of the site may be limited.

6. Security & Retention

We retain your information only as long as necessary to provide our Services or comply with legal obligations. While we use industry-standard protections, please remember that no transmission over the internet is 100% secure.

7. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

8. Contact Us

For any questions regarding your privacy or to exercise your data rights, please contact the PadelDrip team:

Email: contact@padeldrip.com

Address: 10-16 Tiller Rd, London, E14 8PX.