Return and refund policy

REFUND POLICY

Last updated: January 10, 2026

At PadelDrip, we stand behind the quality of our gear. If your order doesn’t meet the standard of mastery you expected, we are here to make it right.

1. Return Window

You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.

2. How to Start a Return

To start a return, contact the team at contact@padeldrip.com.

If your return is accepted, we will send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at contact@padeldrip.com. We will evaluate the issue and ensure a replacement or full refund is issued.

4. European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

5. Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

General

Do you offer customisation options?

While we don't currently offer full customisation, we do have a variety of styles and colours in the pipeline. We're always exploring new customisation options and will update our customers as soon as they're available.

What materials do you use in your clothing?

We use high-quality, breathable fabrics that are designed to keep you cool and comfortable during your game. Our materials are also moisture-wicking and quick-drying.

Are your products suitable for all levels of players?

Yes, our products are suitable for players of all levels. Whether you're a beginner or a seasoned pro, we have something for everyone.

How do I care for my padel apparel?

Please refer to the care label on your garment for specific washing instructions. Generally, we recommend machine washing on a cold cycle and air drying.

Do you offer a size guide?

Yes, we provide a detailed size guide on our website. Please refer to it for accurate measurements.

What are your plans for future product launches?

We are constantly working on new and exciting products. Stay tuned for updates on our latest releases.

Can't find what you are looking for?

Please feel free to contact us via email with your questions and we will respond shortly after.